Return & Exchange Policy
At Fuzplu, we want you to love what you ordered. Since we deal in intimate apparel, we do not offer cash returns or refunds for reasons such as change of mind or incorrect size selected by the customer. However, we're happy to help with an exchange in the following cases:
Eligible for Exchange
- You received the wrong size than what you ordered.
- You received a wrong or defective product (damaged, faulty, or not matching your order).
Exchange Window
Exchange requests must be raised within 7 days of delivery. Requests raised after this window unfortunately cannot be accepted.
Conditions for Exchange
- The product must be unused, unwashed, and returned with original tags and packaging intact.
- Please share clear photos/videos of the product and issue when raising your request, to help us process it quickly.
How to Request an Exchange
- Email us at fuzplu@gmail.com within 7 days of delivery with your order number and details of the issue.
- Our team will verify your request and share the next steps, including pickup/return shipping details.
- Once the returned item is received and verified, your exchange (replacement product or correct size) will be dispatched.
Non-Returnable Items
For hygiene reasons, items are not eligible for return or exchange unless they fall under the wrong size or wrong/defective product cases above.
Need Help?
Reach out to us at fuzplu@gmail.com for any exchange-related queries.